Case Study
Robins Financial Credit Union
Strengthening member trust and community reputation with OpCon automation
The Challenge
A five-page daily checklist
Highly manual processes and no built-in tracking left Robins Financial exposed to costly errors that their reached members and reputation.
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Manual, error-prone work
A daily checklist ran more than five pages, and one wrong click could affect thousands of members. -
No accountability
Without built-in tracking, there was no way to ensure processes ran correctly and on time. -
Member impact
Overnight errors caused outages, delayed branch openings, and slow access to deposited funds.
The Solution
Workload automation, co-managed
Robins Financial deployed OpCon with a direct Symitar integration and then added Managed Automation Services to co-manage their automation.
Integrates with Symitar
OpCon connects directly to their Jack Henry Symitar core.
Automation within and beyond the core
From ACH to onboarding, multi-step processes run on their own.
Self-service buttons
Non-technical staff trigger jobs without IT in a low-code environment.
Co-managed with MAS
Continuous automation experts help run and continually improve their automation.
The Results
Strengthened member trust and reputation
0
%
of daily manual tasks automated in six months
0
staff hours saved per year
0
x
daily remote-deposit runs, up from 2–3
0
pages of manual checklist eliminated
In their words
A transformative investment
MAS was the best money I ever spent. It transformed a solution that was challenging for us to manage in house to one we don’t have to worry about at all.
John Cozart
Chief Operating Officer · Robins Financial Credit Union
More customer stories
Institutions putting Continuous to work — and the results they’ve seen.
Credit Unions
Reclaims hours each day from manual job scheduling
Replacing hand-run core processes with orchestrated workflows gave staff back the time once spent starting and watching jobs.
Credit Unions
Scales member growth without growing the batch team
As one of the nation’s largest credit unions grew, OpCon absorbed the added processing load while nightly run times stayed flat.
Credit Unions
Delivers accurate member balances before branches open
Member-facing nightly processing now completes well ahead of open, so postings and balances are right at the start of the day.
