Case Study
Washington Trust Bank
Washington Trust Bank
Supporting rapid business growth with automation.
The Challenge
Growth was outpacing manual operations
As Washington Trust Bank grew, more of its core work was still run by hand — and every new system piled on more.
-
Manual nightly runs
Reconciliation, file transfers, and end-of-day were started and watched by hand, every night. -
Every system added work
The 2013 move to Jack Henry SilverLake — and each platform after it — meant another set of jobs to manage. -
Growth outpaced operations
As volume climbed, staff spent their days managing files and jobs instead of moving projects forward.
The Solution
One orchestration layer across the core
Discovered at an industry conference in 2015, OpCon was integrated directly with SilverLake — and took over the recurring work.
Integrated with SilverLake
Connected to the Jack Henry SilverLake core through the IBM i agent — no custom glue code.
Orchestrated core processing
Reconciliation, ACH transfers, end-of-day, memo posts, and file movement sequence across systems on their own.
Self-recovering jobs
Workflows recover on their own when something needs attention — no operator babysitting required.
Time back for projects
With the nightly work automated, the team works on projects instead of files and jobs.
The Results
Doubled in size — without doubling the team.
$
0
B
In assets, up from $5B
0
x
Asset growth on OpCon
0
Years, no FTE added
0
Core processes automated
In their words
Time back for the work that matters
OpCon has allowed us to not hire an FTE for the past nine years. We were able to move a night-operations person to days.
Meg Marker
Director of Enterprise Information Systems · Washington Trust Bank
More customer stories
Institutions putting Continuous to work — and the results they’ve seen.
Credit Unions
Reclaims hours each day from manual job scheduling
Replacing hand-run core processes with orchestrated workflows gave staff back the time once spent starting and watching jobs.
Credit Unions
Scales member growth without growing the batch team
As one of the nation’s largest credit unions grew, OpCon absorbed the added processing load while nightly run times stayed flat.
Credit Unions
Delivers accurate member balances before branches open
Member-facing nightly processing now completes well ahead of open, so postings and balances are right at the start of the day.